Plan access after payment
If your plan did not activate, send your account email and payment email so we can review the checkout event.
FundedShield Support
Need help? We’ve got you.
For account access, billing, affiliate payouts, technical issues, or general questions, contact FundedShield support and include the details needed to resolve the issue faster.
Contact support
Email us for billing, affiliate payout, login, account, technical, or product questions. Typical response time is usually within 24–48 hours.
Support email
support@fundedshield.com
Account accessLogin problems, 2FA codes, password resets, or account status questions.
BillingSubscription, payment, cancellation, Lemon Squeezy, or plan access issues.
Affiliate payoutsPayout requests, PayPal, USDT TRC20, commissions, or dashboard questions.
Technical issuesBroken pages, app errors, missing data, download issues, or mobile layout bugs.
Important
FundedShield does not provide financial advice, trading signals, investment recommendations, brokerage services, or prop firm guarantees.
What to include in your message
1
Your account emailSend the email address connected to your FundedShield account so we can identify the right profile.
2
Short issue summaryExample: “Payout request not showing”, “2FA code not arriving”, or “Plus access not activated after payment”.
3
Screenshots or error messagesIf something looks broken, screenshots help us understand the exact screen and state.
4
For affiliate payoutsInclude payout method, request amount, and whether the method is PayPal or USDT TRC20. Never send passwords.
Quick support topics
Login or 2FA issue
For login problems, include your account email and whether the issue happens on desktop, mobile, or both.
Payout request review
Affiliate payout requests are reviewed manually. You receive email updates when requested and when paid.
Page or app bug
Send the page URL, device type, browser, and a screenshot of the problem.